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Alarmnummer Schweiz

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Frequently Asked Questions (FAQ) Alarm


Emergency call

  • I am often in Alpine regions along the Swiss border. Can I still call out Rega in the event of an emergency?
    The majority of European countries operate a general emergency telephone number, 112. In all emergency situations, this is the number to call. The alarm centre will pass on the information to the appropriate rescue services. We therefore recommend that in the event of an emergency ? particularly if you are not sure whether or not you are on Swiss territory - you call the emergency number 112. If it is necessary for Rega to be called out, our Operations Centre will be informed immediately.

    However, Rega attaches great importance to the fact that, where necessary, it can be contacted directly, including by members of the public. Basically speaking, this concerns cases where the casualty is difficult to reach, the approach route is too long for the rescue services on the ground to reach the patient quickly, or the person raising the alarm considers the use of a rescue helicopter to be necessary.

     

  • Is it correct that Rega can also be called out by SMS - for example, in the case of a mobile phone battery being very low, very poor reception, or not being able to speak due to a lung injury?
    Yes, in exceptional cases Rega can also be contacted on its emergency number 1414 by sending a SMS. However, this only makes sense when the reception is insufficient to establish a phone connection (a SMS does not need such a strong network connection as a telephone call) or the battery is so low that it is not possible to make a telephone call. Wherever possible, the alarm should always be raised by telephone, so that the operation coordinator on the other end of the line can ask questions about the situation at the accident site. Moreover, very occasionally, SMS messages fail to be delivered to the receiver, and are therefore not a very reliable method of raising the alarm. When calling out Rega by SMS, it is vital to provide precise details and/or the GPS coordinates of the site of the accident, and, if possible, a keyword or two indicating the nature of the accident and the injuries sustained.

     

  • When they are out of range, mobile phones display an "emergency calls only" message. Can I still call out Rega? And how is that possible if I am not able to make normal telephone calls?
    If this message appears, it means that you have a telephone connection, but either you are not within the network reception area of your own telecom provider or your prepaid account is empty. As a result, you are not able to make normal telephone calls. Emergency calls, however, are still possible, but only via the European emergency number 112, which is otherwise hardly used in Switzerland.

    If, however, you are entirely outside the range of the mobile telephone network, e.g. in very remote mountainous regions or at a high altitude, it is not possible to raise the
    alarm by mobile telephone. Therefore, in such locations it is advisable to take with you an emergency radio device, which can be used to establish a link with Rega's radio network. You can find further information about emergency radios here:
    Emergency radio

     

  • Does it help Rega if I have saved an ICE (in-case-of-emergency) number on my mobile phone? What is Rega's attitude to such numbers?
    If you have saved an ICE number on your mobile phone, in most cases this only comes into its own after Rega's work has been completed. Directly at the site of the accident, where Rega is usually involved, such a number is not (yet) of any significance, as at this point the prime objective is to get the patient to hospital as quickly as possible. Here personal details are not a priority; Rega primarily wants to know not what the patient is called, but rather what the patient needs. Unfortunately, at this stage there is usually no time to inform the next-of-kin.

    It is not until the patient is admitted to hospital that the matter of informing the next-of-kin arises, and with it, the question as to whether the casualty's mobile phone might contain an ICE number. By then, however, Rega is usually no longer involved in the case.

    We consider it useful to save a so-called ICE number on your mobile phone. However, whether it will really be of any use in the event of emergency we cannot say, as by this time we are no longer attending to the patient but are back at the helicopter base or already out on another mission.

     

  • I’m deaf and therefore cannot make voice calls over telephone. How can I contact Rega in the event of an emergency?
    Basically speaking, our flight coordinators want to speak to the person who initiates the alarm. However, in the case of people who are deaf or hearing impaired, we recommend the following:

    Download the Rega app onto your smartphone. You can find out how to do this here:
    http://www.rega.ch/en/multimedia/mobile-app.aspx

    In the Rega app, select "Settings/Personal data", then in the field marked "Family name", enter your family name, as well as the words "deaf, via SMS".

    Important: Only enter this information (deaf, via SMS) under "Family name"; this field is always transmitted to the Rega Operations Centre.

    You should also ensure that your own mobile phone number is correctly entered in the field marked "Phone number of this handset".

    Therefore, in the event of an emergency, you can call out Rega via this app.
    Thanks to the data transmitted, the Rega Operations Centre is informed that you are deaf or hearing impaired and will contact you by SMS to request further information about the emergency.

     

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