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Frequently Asked Questions (FAQ) Ambulance jet: Operations abroad


Repatriation

  • What services does Rega provide abroad?
    If travellers have a medical problem while they are abroad, Rega helps by providing medical advice over the phone or, if necessary, arranges their repatriation. It has three self-owned ambulance jets equipped with state-of-the-art medical equipment on stand-by to transport intensive care patients. The patients are attended to by a Rega medical team. If the patient’s condition so allows, they can also be transported on board a scheduled aircraft. Rega’s Operation Centre can be contacted around the clock via its international emergency number, +41 333 333 333. As Rega is not permitted to provide medical assistance abroad, the local rescue services, doctor or hospital should be contacted in the event of an accident or acute illness.

    You can find out more here:
    Illustration: emergency abroad (PDF, 2 MB)
    Leaflet: Medical emergencies abroad (PDF, 76 KB)

     

  • Which countries does Rega fly to?
    Rega goes to the aid of people in distress all over the world and can fundamentally fly to any country with an airport. However, repatriation cannot be guaranteed – Rega can, for example, be prevented from carrying out a mission for operational, medical or meteorological reasons. In the case of politically instable countries, we continually assess whether it is safe to fly to the country or airport(s) in question.

     

  • What should I do in the case of an emergency abroad?
    In the event of a medical problem abroad, you can reach Rega’s Operations Centre around the clock via our international emergency number +41 333 333 333 or by e-mail at ops@rega.ch.

    If you suffer an accident or acute illness while you are abroad, you should first call out the local rescue services, or contact a local doctor or hospital; only then should you call the Rega Operations Centre. Rega can only repatriate patients once they have been hospitalised. After receiving an emergency call, our medical consultants contact the local doctor in attendance and then, based on medical, social and operational considerations, decide on the necessity, time and form of repatriation.

    If the Rega medical consultant considers transportation to be indicated, the flight coordinator organises the repatriation – either by Rega ambulance-jet or on board a scheduled airline. Rega can waive its costs for any missions carried out on patrons’ behalf in the event that insurance companies or any other third party are not liable to pay and thus not required to reimburse the costs of the rescue operation, whether wholly or in part. However, this only applies to services provided or organised by Rega; we are not liable for any costs for other services provided abroad (for example, a medical consultation or a stay in hospital).

    You can find out more here
    Illustration: emergency abroad (PDF, 2 MB)
    Leaflet: Medical emergencies abroad (PDF, 76 KB)

     

  • Does Rega patronage replace travel insurance?
    Insurances do not always cover all the transport or rescue costs that arise – for example, because the health insurance law does not provide for them, people are insufficiently insured, or the incident in question is not considered to be an accident. In such cases, the patient or their next-of-kin are liable for costs that can easily amount to several thousands – or in some cases even tens of thousands – of Swiss francs. This can be avoided by taking out a Rega patronage: if, as a patron, you ever require Rega’s assistance, in grateful acknowledgement of your support, Rega can waive its costs for any missions carried out on patrons’ behalf in the event that insurance companies or any other third party are not liable to pay and thus not required to reimburse the costs of the rescue operation, whether wholly or in part.

    For this reason, Rega recommends that you take out comprehensive travel insurance coupled with Rega patronage. Incidentally, even if all of the costs are settled by your insurance, you still have the satisfying feeling that it is thanks to contributions such as yours that Rega is able to organise and perform such repatriations in the first place. As Rega receives no subsidies from the State, the maxim applies: no patrons, no Rega.

     

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