Basically speaking, Rega does not fly emergency medical assistance directly to accident sites outside Switzerland. This is the responsibility of the appropriate rescue organisations in the country concerned. There are certain cases where Rega responds to emergencies in areas close to the Swiss border; then, however, it is explicitly called out by the local authorities responsible.
If you find yourself in an emergency situation and are not sure which side of the Swiss border you are on, we recommend that you first contact Rega, either by calling the emergency number 1414 or by activating the "I need help in Switzerland" function on your Rega app. This is particularly advisable if the location is difficult to reach due to rough terrain, if the approach route is too long for emergency services on the ground to get to you quickly, or if you think that the severity of the injury or illness requires a rescue helicopter to be called out.
If, on the other hand, you are sure that you are outside Swiss territory, we recommend that you call the European emergency number 112 or the number 911. Alternatively you can find out in advance the relevant emergency number for the country in question (for example, by consulting a travel guide) and then call that number. Experience has shown that this is the best and quickest way to deal with emergencies beyond the Swiss border, particularly if the appropriate regional rescue services need to ask you detailed information about the accident site and the local weather conditions. In the event that Rega does need to be called out, the regional operations centre will pass on all the necessary information.
Fundamentally, the Rega app function, "I need help from abroad", is not intended for raising the alarm in the event of an acute emergency situation abroad. It particularly comes into its own when Rega is requested to repatriate severely ill or injured patients to Switzerland. In such cases, the patients have generally already been hospitalised. With the aid of the data provided via the Rega app, our medical consultants can discuss the case with the doctors on location and make arrangements for the patient to be flown back to Switzerland.