Questions and answers on the subject of Patronage and donations

Select the subject area for answers to frequently asked questions and further information.

• Is it possible to call up the details relating to my patronage via the Internet, and even make any necessary amendments?

  Yes, you can log in to the patron portal and amend your data yourself.

• What is the purpose of the patron portal?

  In the patron portal, you can amend your data yourself, check if your patronage contribution has been paid, and register or cancel a patronage.

• How can I access the patron portal?

  You can access the patron portal by clicking on the link, www.rega.ch/login

• Is my data safe?

  Yes. Rega ensures that the personal data relating to patrons is protected against unauthorised access. Go to the data protection regulations.

• How can I check if my patronage contribution has been paid?

  In the patron portal, the status next to the patron’s name indicates whether the patronage contribution has been paid or not.

• When I log in, I get an error message. What should I do?

  Please contact the Contact Center on 0844 834 844 or via contact form.

• I did not receive a login code by e-mail. What should I do?

  You can have the code sent to you again. Make sure you also check your spam folder. The login code is valid for 24 hours. If you have any questions, please contact the Contact Center on 0844 834 844 or via contact form.

• Where can I find the registration code?

  You can find the registration code on the patronage data sheet. If you do not have the code to hand, you can also register with your personal details or contact the Contact Center on 0844 834 844 or via contact form.

• Where can I find my patronage number?

  You can find the patronage number on your patronage data sheet or patronage card.

• Can I register for a Family patronage?

  Each adult person must register separately for a patronage (CHF 40.–). Each child should also be registered as a patron; their patronage is, however, free of charge. All the relevant documents will be sent together to you at the address you have provided.

• Why does Rega need my child’s personal data? What does it do with this data?

  After a rescue mission or during a repatriation operation, Rega checks whether the patient is a Rega patron. This is one reason why this data is recorded. In addition, Rega uses the patronage data to provide age-appropriate information about its activities.

• Why does Rega needs donors as well as patrons?

  With its air-rescue operations, Rega performs a public service in Switzerland without receiving any financial assistance from the State. As a result, Rega is totally dependent on the support of its patrons. However, in order to be able to guarantee swift, uncomplicated assistance by air on a long-term basis, Rega also needs people who demonstrate their solidarity by making donations, legacies or bequests.

• I paid my patronage contribution just last summer/last December and now, at the beginning of this year, I have already received another invoice. Is this correct?

  Your patronage takes effect on the date of payment and if it is not renewed expires on 15 May of the following year. The payment date has no impact on the length of time the patronage is valid.

• Can I pay my patronage contribution by credit card?

  New patrons can pay by credit card via the website (see under “Become a patron”). Existing Rega patrons will receive an invoice with a QR code so that they can pay online (by credit card, etc.).

• The year is drawing to an end and we have not yet received a paying-in slip to renew our Rega patronage for the coming year.

  Your Rega patronage for the current year remains valid until 15 May of the year after. Paying-in slips to renew patronage are always sent out in January and February.

• Is a telephone call to Rega's Contact Center subject to costs?

  Calls to phone number 0844 834 844 are charged at a rate of 7.5 cents/min. (plus VAT), regardless of where in Switzerland you are calling from. If you call +41 44 654 32 22 from abroad, the rates in the country concerned apply

• Are the patronage cards for additional persons whose patronages are being paid by someone else sent directly to their individual addresses or are they all sent to the person paying the invoice?

  All the patronage documents will be sent to the person who has paid the invoice – therefore this person also receives all of the patronage cards. The only exception is the first time a patronage card is sent to a new patron, provided that this has been explicitly requested during online registration by placing a cross in the corresponding box.

• At the end of last year, I informed Rega of various amendments to my personal data (address, family members, beneficiaries, etc.) However, at the beginning of this year, I received documents from Rega with the old, incorrect data. Why is this?

  The data for the new invoices is prepared in December each year. Due to the large number of patrons, the printing and dispatch of these documents can take up to three months.

• How can I let you know my change of address?

  Please enter your new address in the online form, «Amend adress». 

• The patronage data sheet that Rega has sent me is incorrect. What should I do?

  The patronage data sheet contains the personal details about you that are stored in our database. If the information is incorrect – because in the meantime you have moved house, for example – there is no need to worry: your patronage is not affected. However, we kindly ask you to update your data via patron portal.

• How long is my patronage card valid for?

  Your patronage card - that is, your Rega patronage - always takes effect from the date of payment and is valid for the current calendar year. In the event of patronage not being renewed, it ceases to be valid on 15 May of the following year.

• Do I need to carry my patronage card with me, so that in the case of an emergency I can identify myself as a Rega patron?

  No. The question as to whether a person is a Rega patron or not only arises after the rescue mission has been carried out, when determining who is responsible for paying the costs.

• Why can’t I find an expiry date on my patronage card?

  The patronage card – that is, Rega patronage – always takes effect on the date of payment and is valid for the current calendar year. If the patronage is not renewed, it expires on 15 May of the following year.

• Is it possible to include my dog in my patronage, like farmers do with their livestock?

  No, Rega's purpose is to come to the aid of people in distress and in need of emergency assistance. As a result, it operates with top-quality equipment and a highly-trained crew, including an emergency physician. A Rega mission is thus fundamentally geared towards people. There are other organisations that are responsible for the rescue of animals (with the exception of livestock in alpine regions).

• Do I need a special patronage for livestock?

  Rega patronage also covers livestock provided that the owner is a natural person and a Rega patron.

• We are a family of four. Which patronage(s) should we register for?

  You need to register a patronage for each member of the family: for each adult a patronage for CHF 40.–  and for each child under the age of 18 a free patronage.

• My grown-up children no longer live with me. Do they have to register separately as Rega patrons?

  Even if the children do not live with their parents, the parents can continue to pay their patronage contributions. In such a cases, the parents should give the children’s address.

• Do I need to do anything as soon as my child turns 18?

  No, the patronage will automatically be changed into an adult patronage, for which an annual contribution is payable. When they turn 18, young persons can decide for themselves if they want to remain a Rega patron and pay the contribution themselves.

• Do you offer a collective Rega patronage for school classes?

  No, a Rega patronage is personal. However, Rega does support sports activities carried out by children and young people within the framework of the sports promotion programme, Jugend+Sport (J+S), operated by the Federal Office for Sport (BASPO). Anyone taking part in a J+S camp in Switzerland or the Principality of Liechtenstein who is of J+S age is deemed to be a Rega patron for the duration of the camp. Participants must, however, be registered in the sports database before the start of the event.

• As German nationals, we live near to the Swiss border. Does our Rega patronage cover repatriation back home?

  No. In this case, repatriation costs do not form an integral part of patronage benefits. The entire scope of benefits only applies to patrons domiciled in Switzerland or to Swiss patrons living abroad.

• I am Swiss and am planning to emigrate. Can I continue to be a Rega patron?

  Yes, every single contribution is invaluable in helping us to operate competent, professional air-rescue services both at home and abroad. For further information, please refer to the Conditions of Patronage.

• According to the Conditions of Patronage, only patrons domiciled in Switzerland and Swiss patrons living abroad are granted patronage benefits. Why are «foreigners» excluded from these benefits?

  As a rescue organisation, Rega is only able to place its limited resources and infrastructure at the disposal of a predefined group of people. An insurance company, on the other hand, is obliged to provide all the benefits stipulated in full. Rega patrons who are resident abroad are not required to pay the cost of rescue flights within Switzerland (transport to the nearest hospital).

• My friend, who isn't Swiss, spends a few weeks in Switzerland every year. Can he become a Swiss patron, too? What benefits is he granted?

  Your friend can become a Rega patron at any time. If he is a patron and is in Switzerland, he enjoys all the benefits granted to patrons relating to air rescue in Switzerland (i.e. within the Swiss national borders). Benefits relating to repatriation flights from abroad are only granted to patrons who are permanently domiciled in Switzerland (irrelevant of their nationality) and to Swiss nationals living abroad. Repatriation flights to locations outside Switzerland are possible, but incur costs that Rega is not able to cover itself.

• Can I give Rega patronage to someone as a gift?

  Yes, you can call our Contact Center ((0844 834 844 for calls within Switzerland, local rates apply/ +41 44 654 32 22 for calls from abroad) and provide us with the personal details of the person to whom you are gifting the patronage. The patronage documents will then be sent directly to you or the person concerned in the form of a gift.

• Can I also register someone else as a Rega patron?

  You can pay the patronage contribution for whomever you like, irrelevant of whether they live at the same address as you or not.

• Does Rega offer a long-term or even life patronage?

  No. A life patronage is not possible.

• What benefits do I enjoy as a Rega patron?

  In grateful acknowledgement of patrons' support, Rega can, at its own discretion and within the bounds of its resources, waive or reduce the costs of any emergency services that it has provided or organised on their behalf, in the event that insurance companies or any other third party are not liable to pay and thus not required to reimburse the costs of the rescue operation, whether wholly or in part.

• Does Rega patronage also cover operations performed by the rescue organisations responsible for air rescue services in the canton of Valais?

  Yes, Rega patronage is also valid for missions performed in Valais by the local rescue organisations. The Conditions of Patronage are the same as for the rest of the country.

• I'm a member of the Swiss Alpine Club. Does that automatically make me a Rega patron?

  No. Only SAC Youth Members under the age of 22 years are automatically Rega patrons, too.

• Do you offer any reductions in the patronage contributions, for example, for students, apprentices, etc.?

  Children and young people can register for a free patronage up to their 18th birthday. Young people aged 18 or over are deemed to be adults and therefore should register for an adult patronage (CHF 40.–).

• Is a confirmation of patronage automatically issued for tax purposes?

  No. For the tax authorities, it is sufficient to send a copy of your contribution payment (a copy of your online payment is also acceptable).

• Does Rega patronage count as an insurance?

  No. Rega is a privately run, non-profit organisation that depends on voluntary funding. Patronage contributions are deemed to be donations. In grateful acknowledgement of patrons' support, Rega can, at its own discretion and within the bounds of its resources, waive or reduce the costs of any emergency services that it has provided or organised on their behalf, in the event that insurance companies or any other third party are not liable to pay and thus not required to reimburse the costs of the rescue operation, whether wholly or in part.